In these Terms & Conditions, the following words carry the meanings assigned below unless the context clearly requires otherwise:
The Company offers the following categories of service, each governed by a separate Agreement or work order:
The exact scope of work for any Project is defined exclusively in the signed quotation or work order. Any work not explicitly listed in the Agreement is not included and will be treated as a Variation, subject to additional charges and Client approval.
All quotations issued by the Company are valid for 30 days from the date of issue unless a different validity period is stated in writing. After expiry, the Company reserves the right to revise prices to reflect current material and labour costs.
Quotations include only the items, materials, and labour explicitly listed. The following are never included in a standard quotation unless specifically stated:
Quoted material prices are based on market rates at the time of quotation. If a project is delayed by more than 60 days from the quoted start date — due to Client reasons — the Company reserves the right to revise material costs to reflect prevailing market prices. The Client will be informed in writing before any price revision is applied.
All quoted prices are exclusive of Goods and Services Tax (GST) unless explicitly stated as inclusive. Applicable GST at the prevailing rate will be charged on all invoices. Valid GST invoices will be provided for all payments.
Unless a different schedule is agreed in writing, the following standard payment milestones apply to all renovation and construction projects:
The Company accepts payment via bank transfer (NEFT/RTGS/IMPS), UPI, and cheque. Cash payments above ₹20,000 are not accepted in compliance with Indian income tax regulations. All cheques should be drawn in favour of "Brickwood Developers".
If a payment milestone is not met within 7 days of the due date, the Company reserves the right to:
The advance payment covers preliminary costs including material procurement, labour mobilisation, and site preparation. If the Client cancels the project after work has commenced, the advance is non-refundable. If the Client cancels before commencement (within 48 hours of paying the advance and before any materials are procured), a full refund will be issued.
Project timelines stated in the Agreement are estimates based on normal working conditions. The Company will make every effort to meet the agreed timeline. However, the following events may extend the completion date without penalty to the Company:
The Company will notify the Client promptly of any anticipated delay and provide a revised timeline.
Any change to the agreed scope, design, or materials after the Agreement is signed constitutes a Variation. All Variations must be:
The Company will not execute any Variation without written Client approval. Verbal approvals are not binding on the Company. The cost and timeline impact of every Variation will be communicated before work proceeds.
The Client is responsible for ensuring unobstructed access to the site during agreed working hours (8:00 AM – 6:00 PM, Monday to Saturday). If access is denied or restricted by the Client or society authorities, the resulting delay is not the Company's responsibility.
The Company is not responsible for pre-existing defects in the property that are not visible during the site visit — including but not limited to concealed water seepage, embedded electrical faults, termite damage, or structural weaknesses. If such conditions are discovered during work, the Client will be informed and a separate quotation will be provided for rectification.
Company workers will operate between 8:00 AM and 6:00 PM on working days. Workers will maintain professional conduct on site. Any complaint about worker behaviour must be reported to the site supervisor or the Client's designated coordinator immediately.
The Client agrees to fulfil the following responsibilities throughout the duration of the Project:
AMC plans are annual contracts commencing on the date of first payment and expiring 12 months thereafter. Plans do not auto-renew; the Client will be notified 30 days before expiry with a renewal offer.
The Client selects a plan (Silver, Gold, or Platinum) at the time of sign-up. Upgrades to a higher plan are permitted at any time during the contract period at a pro-rated differential cost. Downgrades are not permitted during an active contract year.
Visits will be scheduled at approximately even intervals throughout the year. The Company will contact the Client at least 3 working days before each visit to confirm the appointment. If the Client is unavailable on the proposed date, the Client may reschedule once per visit. Visits that cannot be scheduled due to Client unavailability are forfeited and do not carry over.
Emergency calls are reserved for urgent property issues — active water leaks, complete electrical failure, broken entry doors, or situations affecting the safety or habitability of the property. The response time commitment (48 hrs / 24 hrs / 4 hrs as per plan) is the time to dispatch a team to the site, not the time to complete repairs. Emergency calls used for non-urgent matters may be declined or reclassified as standard service calls.
Each plan includes a per-visit material cost allowance. If materials required for a repair exceed this allowance, the Company will seek written approval from the Client before proceeding. Materials are billed at cost — the Company does not add a margin on materials purchased for AMC repairs. Any overrun requires Client approval; work will not proceed without it.
AMC plans do not cover: major renovation works, full pipe or wiring replacements, appliance repairs, waterproofing execution (inspection is included; treatment is quoted separately), full floor tile replacement, pest control, or damage caused by misuse, natural disasters, or third-party interference. Refer to the AMC page for the full inclusion/exclusion list.
Cancellation requests within 30 days of sign-up and before the first visit: full refund issued within 7 working days. Cancellation after first visit or after 30 days: pro-rated refund for unused complete months, minus a ₹1,500 administrative fee. No refund is available in the final 2 months of the contract year.
By engaging the Company for Rental Management, the property owner ("Owner") appoints the Company as their non-exclusive managing agent. The Company is authorised to: list the property, conduct viewings, screen tenants, draft agreements, and coordinate maintenance — all on behalf of the Owner.
The Company is a facilitating agent, not a financial guarantor. The Company does not guarantee rent payment by tenants. In the event of tenant default, the Company will follow up and assist the Owner but is not liable for unpaid rent, damage, or legal costs arising from tenant default.
The Company performs commercially reasonable tenant screening including Aadhaar verification, employment/income verification, and reference checks. However, no screening process can guarantee tenant behaviour. The Company is not responsible for any misconduct, default, or damage caused by a tenant who passed the screening process in good faith.
For maintenance work above ₹500, the Company will obtain written approval from the Owner (via WhatsApp) before proceeding. For urgent repairs below ₹500 (e.g. tap washer, fuse replacement), the Company may proceed immediately and will inform the Owner within 2 hours. Maintenance costs are deducted from the monthly rent transfer with a full statement.
The Company will transfer the collected rent to the Owner's designated bank account by the 7th of every month, after deducting any authorised maintenance costs and the Company's service fee. If rent is not collected by the 5th, the Company will notify the Owner and continue follow-up. Transfer will occur within 2 working days of receipt.
The Rental Management service fee is one month's rent, charged once on successful placement of a new tenant. There is no ongoing monthly management fee for the same tenancy period. If the same tenant renews for another term, a fresh placement fee applies only if the Company was involved in the renewal process.
Either party may terminate the Rental Management service with 30 days' written notice. Upon termination, the Company will hand over all documents (agreement, deposit receipt, tenant contact, maintenance history) and provide a final statement within 7 working days. If an active tenancy is in place, the existing lease continues — the Company simply hands over management to the Owner.
The Company provides a 30-day defects liability period on all renovation and construction projects, commencing on the date of final handover. During this period, the Company will rectify any defects in workmanship at no additional charge to the Client.
A defect is defined as a failure in workmanship that arises from the Company's execution of the work. Examples include: paint peeling within 30 days, tile grout cracking within 30 days, or a plumbing joint failing within 30 days. Defects must be reported in writing (WhatsApp acceptable) within the 30-day period.
The following are not covered under the defects liability warranty:
Manufacturer warranties on materials (tiles, plywood, hardware, electrical fittings) are passed through to the Client. The Company will assist in warranty claims but is not the primary warrantor of third-party materials. Original purchase bills for materials are provided at handover.
To the fullest extent permitted by applicable law, the Company's total liability to the Client for any claim arising from a Project — whether in contract, tort, or otherwise — shall not exceed the total value of the payments actually received by the Company from the Client for that specific Project.
The Company shall not be liable for any of the following, even if advised of the possibility:
The Company maintains contractor's all-risk insurance covering its workers and tools on site. The Client is advised to maintain their own property insurance and contents insurance throughout the renovation period. The Company does not arrange insurance on behalf of the Client.
Both parties agree to first attempt to resolve any dispute through good-faith discussion. The Client should raise any concern directly with the Company's designated coordinator or management. The Company commits to responding to any formal written complaint within 5 working days.
If a dispute cannot be resolved through direct discussion within 30 days, both parties agree to attempt resolution through a mutually agreed mediator before initiating formal legal proceedings.
These Terms & Conditions and all Agreements between the Company and the Client are governed by the laws of India. Any legal proceedings arising from a dispute shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.
If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force.
The Company reserves the right to update these Terms & Conditions. The version published on this website at the time of each Agreement governs that Agreement. Clients will be notified of material changes via the email or WhatsApp number on record.